Warranty

ChamSys develops leading edge software and hardware, in order to continue this mission ChamSys has a policy on support over the life span of our consoles and products. 
ChamSys aim to guarantee new feature software releases on discontinued products for a minimum of 3 years from end of production of that product. 
ChamSys also provide hardware support for the same period, subject to availibility or parts & materials. 
Note ChamSys use many common components in consoles - for example faders, encoders and buttons accross different ranges of consoles to ensure long time support especially on parts prone to wear over the lifespan of the console.  
Once software feature release are formally discontinued, latest head files and or heads libraries can still be loaded onto these consoles. 
The below table gives detail on ChamSys policy for support over the life span of each product. Please contact us if you have any questions relating to the below.
 
Product 
Hardware Type
Year first in Production
Installer Type
Supported Software Version
Production Status
Parts & Service Status
MQ100 Pro
Console
2003
.cde
v1.6.1.7 (January 2015)
Heads.all limited to this version
Discontinued
Consumable parts only (faders, buttons etc)
MQ100/MQ200/MQ300 Pro2010
Console
2009
.cdx
v1.8.5.6 (April 2020)
Heads.all limited to this version
Discontinued
Consumable parts only (faders, buttons etc)
MQ100/MQ200/MQ300 Pro2014
Console
2013
.cdc
v1.9.3.5 (November 2022)
Discontinued
Consumable parts only (faders, buttons etc)
MQ40
Console
2012
.cdc
v1.9.3.5 (November 2022)
Discontinued
Consumable parts only (faders, buttons etc)
MQ40N
Console
2014
.cdc
v1.9.3.5 (November 2022)
Discontinued
Available - limited supply of re-worked PCBs only*
MQ60
Console
2012
.cdc
v1.9.3.5 (November 2022)
Discontinued
Available - limited supply of re-worked PCBs only*
MQ70 (orignal compact)
Console
2013
.cdc
v1.9.3.5 (November 2022)
Discontinued
Available - limited supply of re-worked PCBs only*
MQ80
Console
2015
.cdc
Current
In production until Jan 2023
Available
MQ500
Console
2016
.cdc
Current
Discontinued July 2020 - Upgrade kit to MQ500M available
Available
QuickQ 10
Console
2018
.cdq
Current
In production
Available
QuickQ 20
Console
2018
.cdq
Current
In production
Available
QuickQ 30
Console
2018
.cdq
Current
In production
Available
QuickQ Rack
Console
2018
.cdq
Current
In production
Available
MQ70 (2019 version)
Console
2019
.cdz
Current
In production
Available
MQ50 (2019 version)
Console
2019
.cdz
Current
In production
Available
MQ500M
Console
2020
.cdc
Current
In production
Available
MQ250M
Console
2021
.cdz
Current
In production
Available
MagicDMX
PC Interface
2010
.exe / .dmg / .deb
Current
In production
Replacements only
Two Universe DMX
PC Interface
2006
.exe / .dmg / .deb
Current
Discontinued (2022)
Unavailable
Mini Wing
PC Interface
2006
.exe / .dmg / .deb
Current
Discontinued (2022)
Consumable parts only (faders, buttons etc)
PC Wing
PC Interface
2004
.exe / .dmg / .deb
Current
Discontinued (2013)
Consumable parts only (faders, buttons etc)
Extra Wing
PC/Console Wing
2007
All consoles / PC’s
Current
Discontinued (2013)
Consumable parts only (faders, buttons etc)
Maxi Wing
PC Interface
2006
.exe / .dmg / .deb
Current
Discontinued (2014)
Consumable parts only (faders, buttons etc)
PC Wing Compact
PC Interface
2012
.exe / .dmg / .deb
Current
Discontinued (2022)
Consumable parts only (faders, buttons etc)
Extra Wing Compact
PC/Console Wing
2012
All consoles / PC’s
Current
Discontinued (2022)
Consumable parts only (faders, buttons etc)
Mini Connect
PC Interface
2022
.exe / .dmg / .deb
Current
In production
Available
Compact Connect
PC Interface
2022
.exe / .dmg / .deb
Current
In production
Available
Stadium Connect
PC Interface
2022
.exe / .dmg / .deb
Current
In production
Available
3 Port Ethernet Node
Network Node
All Consoles / PC Systems
Current
Discontinued
Unavailable
SnakeSys B4
Network Node
2011
All Consoles / PC Systems
Current
Discontinued (2022)
Consumable parts only (faders, buttons etc)
SnakeSys T2
Network Node
2012
All Consoles / PC Systems
Current
Discontinued (2017)
Consumable parts only (faders, buttons etc)
SnakeSys R4
Network Node
2012
All Consoles / PC Systems
Current
Discontinued (2018)
Consumable parts only (faders, buttons etc)
SnakeSys R8
Network Node
2013
All Consoles / PC Systems
Current
Discontinued (2016)
Consumable parts only (faders, buttons etc)