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Product Policy

ChamSys develops leading edge software and hardware, in order to continue this mission ChamSys has a policy on support over the life span of our consoles and products.

ChamSys aim to guarantee new feature software releases on discontinued products for a minimum of 3 years from end of production of that product.

ChamSys also provide hardware support for the same period, subject to availibility or parts & materials.

Note ChamSys use many common components in consoles – for example faders, encoders and buttons accross different ranges of consoles to ensure long time support especially on parts prone to wear over the lifespan of the console.

Once software feature release are formally discontinued, latest head files and or heads libraries can still be loaded onto these consoles.

The below table gives detail on ChamSys policy for support over the life span of each product. Please contact us if you have any questions relating to the below.

Product Hardware Type Year First in Production Installer Type Supported Software Version Production Status Parts & Service Status
MQ100 Pro Console 2003 .cde v1.6.1.7 (January 2015)
Heads.all limited to this version
Discontinued Consumable parts only (faders, buttons etc)
MQ100/MQ200/MQ300 Pro2010 Console 2009 .cdx v1.8.5.6 (April 2020)
Heads.all limited to this version
Discontinued Consumable parts only (faders, buttons etc)
MQ100/MQ200/MQ300 Pro2014 Console 2013 .cdc v1.9.3.8 (March 2023) Discontinued Consumable parts only (faders, buttons etc)
MQ40 Console 2012 .cdc v1.9.3.8 (March 2023) Discontinued Consumable parts only (faders, buttons etc)
MQ40N Console 2014 .cdc v1.9.3.8 (March 2023) Discontinued Consumable parts only (faders, buttons etc)
MQ50 (2019 version) Console 2019 .cdz Current In Production Available
MQ60 Console 2012 .cdc v1.9.3.8 (March 2023) Discontinued Consumable parts only (faders, buttons etc)
MQ70 (orignal Compact) Console 2013 .cdc v1.9.3.8 (March 2023) Discontinued Consumable parts only (faders, buttons etc)
MQ70 (2019 version) Console 2019 .cdz Current In Production Available
MQ80 Console 2015 .cdc Current Discontinued Available
MQ250M Console 2021 .cdz Current In Production Available
MQ500 Console 2016 .cdc Current Discontinued July 2020 – Upgrade kit to MQ500M available Available
MQ500M Console 2020 .cdc Current Discontinued April 2024 – Upgrade kit to MQ500M available Available
MQ500M+ Console 2024 .cdc Current In Production Available
MagicQ Rack Console 2024 .cdz Current In Production Available
MagicQ DIN Console 2024 .cdz Current In Production Available
QuickQ 10 Console 2018 .cdq Current In Production Available
QuickQ 20 Console 2018 .cdq Current In Production Available
QuickQ 30 Console 2018 .cdq Current In Production Available
QuickQ Rack v1 Console 2018 .cdq Current Discontinued Available
QuickQ Rack v2 Console 2024 .cdq Current In Production Available
QuickQ DIN Console 2024 .cdq Current In Production Available
MagicDMX v1 PC Interface 2010 .exe / .dmg / .deb Current Discontinued Unavailable
MagicDMX USB-C Version PC Interface 2023 .exe / .dmg / .deb Current In Production Replacements only
Two Universe DMX PC Interface 2006 .exe / .dmg / .deb Current Discontinued (2022) Unavailable
Mini Wing PC Interface 2006 .exe / .dmg / .deb Current Discontinued (2022) Consumable parts only (faders, buttons etc)
PC Wing PC Interface 2004 .exe / .dmg / .deb Current Discontinued (2013) Consumable parts only (faders, buttons etc)
Extra Wing PC/Console Wing 2007 All consoles / PCs Current Discontinued (2013) Consumable parts only (faders, buttons etc)
Maxi Wing PC Interface 2006 .exe / .dmg / .deb Current Discontinued (2014) Consumable parts only (faders, buttons etc)
PC Wing Compact PC Interface 2012 .exe / .dmg / .deb Current Discontinued (2022) Consumable parts only (faders, buttons etc)
Extra Wing Compact PC/Console Wing 2012 All consoles / PCs Current Discontinued (2022) Consumable parts only (faders, buttons etc)
MagicQ Compact Wing PC/Console Wing 2024 All consoles / PCs Current In Production Available
Mini Connect PC Interface 2022 .exe / .dmg / .deb Current In Production Available
Compact Connect PC Interface 2022 .exe / .dmg / .deb Current In Production Available
Stadium Connect PC Interface 2022 .exe / .dmg / .deb Current In Production Available
3-Port Ethernet Node Network Node 2005 All Consoles / PC Systems Current Discontinued Unavailable
SnakeSys B4 Network Node 2011 All Consoles / PC Systems Current Discontinued (2022) Consumable parts only (DMX Connectors etc)
SnakeSys T2 Network Node 2012 All Consoles / PC Systems Current Discontinued (2017) Consumable parts only (DMX Connectors etc)
SnakeSys R4 Network Node 2012 All Consoles / PC Systems Current Discontinued (2018) Consumable parts only (DMX Connectors etc)
SnakeSys R8 Network Node 2013 All Consoles / PC Systems Current Discontinued (2016) Consumable parts only (DMX Connectors etc)
GeNetix GW2I Network Node 2023 All Consoles / PC Systems Current In Production Available
GeNetix GW2O Network Node 2023 All Consoles / PC Systems Current In Production Available
GeNetix GN2 Network Node 2023 All Consoles / PC Systems Current In Production Available
GeNetix GN4IP Network Node 2024 All Consoles / PC Systems Current In Production Available
GeNetix GN5 Network Node 2023 All Consoles / PC Systems Current In Production Available
GeNetix GN8 Network Node 2025 All Consoles / PC Systems Current In Production Available
GeNetix GN10 Network Node 2023 All Consoles / PC Systems Current In Production Available
GeNetix GN10P Network Node 2025 All Consoles / PC Systems Current In Production Available
GeNetix GN10R Network Node 2025 All Consoles / PC Systems Current In Production Available
GeNetix GS8 Network Switch 2023 All Consoles / PC Systems Current In Production Available
GeNetix GS5IP Network Switch 2023 All Consoles / PC Systems Current In Production Available
GeNetix GD4IP DMX Splitter 2024 All Consoles / PC Systems Current In Production Available
GeNetix GD10 DMX Splitter 2024 All Consoles / PC Systems Current In Production Available
GeNetix 10Scene Store DMX Store / Node 2023 All Consoles / PC Systems Current In Production Available
GeNetix Gateway Gateway 2021 All Consoles / PC Systems Current In Production Available
GeNetix 10Scene Wall Plates Wall Station 2021 All Consoles / PC Systems Current In Production Available
GeNetix 10Scene Contact Contact Input Device 2025 All Consoles / PC Systems Current In Production Available

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Registered Address; Pennine House, 8 Stanford Street, England, NG1 7BQ